Frequently Asked Questions
Common questions about service, orders, delivery and payment.
General4
Is the diagnosis free?
Diagnosis is free. Once we have examined your device we call you with the result and do not start any paid work without your approval.
How can I track the status of my device?
Enter the tracking number on your service receipt and the last 4 digits of your phone on the Track Repair page. The status updates live.
How do I pay for an order?
No online payment is taken on the website. Depending on the delivery option, you pay by bank transfer, at the store or on delivery. After a bank transfer, please send a transfer notice.
When will my order be shipped?
Confirmed orders are usually shipped within 1–2 business days. The tracking number is sent by e-mail and is also shown on the Order Status page.
Security Camera Systems2
Is the site survey for a camera system free?
Yes. We visit your site free of charge, then prepare a quote with the camera positions, recording time and cabling plan.
Can I watch my cameras from my phone?
Yes. We set up the mobile app during installation so you can watch live and play back recordings from anywhere.
Didn't find the answer to your question?
Write to us and we will answer your question.
